Probably not. Let's be honest, in today's Contact Center agents are only effectively utilizing their time 40% of the time. We improve that.
Yes, yes it is. This is a good thing and something all organizations should embrace. Data and technology are our friends, let's use it to our advantage.
Probably, but we're a few years away from that happening. Instead of thinking the worst let us help you leverage the best attributes of your agents (they're actual people) and the best technology of Automation to create Super Powered Agents.
Download our free industry report now